Search free. Pay for what you unlock.
Every plan includes the whole platform - filters, profiles, the feed, lists, exports, teams and the API. Plans differ only in the credits included and your rate per credit.
Free
- Full search and every filter
- Business profiles and the feed
- Lists and saved searches
- Unlocks and exports from 20 credits
Starter
- Everything in Free
- Unlocks at $0.30 a credit
- CSV export with field control
- Top up from 1,000 credits at your rate
Growth
- Everything in Starter
- Unlocks at $0.18 a credit
- Auto top up with an optional monthly cap
- Top-up credits never expire
Professional
- Everything in Growth
- Lowest rate: $0.15 a credit
- High-volume exports and API use
- Usage view breaks down where credits go
Enterprise
Custom credit rates and volume terms for large teams.
All prices in Australian dollars and include GST. Yearly plans include 2 months free. Switch plans or cancel any time from Billing.
One currency for unlocks and exports
Searching and browsing are free. Credits are spent only when you unlock contact details or export records.
Free includes 20 credits to start. Yearly plans include the same allowance: 2,400, 7,200 and 24,000 credits a year. Top up from 1,000 credits at your plan's rate.
Top up only when you need to
Plan credits refresh every billing cycle. If you need more, top up from 1,000 credits at your plan's rate - charged instantly to your saved card. Auto top up can buy credits for you when your balance runs low, with an optional monthly cap.
| Plan | Rate per credit | Included credits |
|---|---|---|
| Free | - | 20 to start |
| Starter | $0.30 | 200 / month |
| Growth | $0.18 | 600 / month |
| Professional | $0.15 | 2,000 / month |
| Enterprise | Custom | Custom |
Questions, answered
The same answers the app's FAQ gives - kept in step from one shared source.
Getting started
What is KnowFirst?
KnowFirst is a business and contact intelligence platform for Australia and New Zealand. Search 3M+ business profiles and 12M+ people profiles drawn from 238M+ records, follow the feed on any business, unlock contact details and export what you need to work your pipeline.
Which countries are covered?
Australia and New Zealand, from sole traders to large enterprises. Australian records carry ABN, ACN and GST status; New Zealand records carry NZBN.
How do I find businesses or people?
Open Businesses or People, search by name or keyword, and filter by industry, location, size and more. Save any Businesses search to re-run it later.
How do I unlock contact details?
Click Unlock contact on any business or person to reveal phone numbers and email addresses. It spends credits from your balance, and the reveal is remembered - the same record shows unlocked across your searches, lists and profiles, so you only ever pay once per record.
What can I see on a business profile?
Every profile goes well beyond the overview: locations, websites and tech stack, organic and paid search, social media, directories and news, jobs and salaries, employee and customer reviews, awards, contracts and trademarks - plus a live business feed.
What is the business feed?
The feed is the recent run of changes on a business - news mentions, website updates, company changes and more. Every business profile shows it, so you reach out at the right moment.
Credits
What is a credit?
Credits are the KnowFirst usage currency. Searching and browsing are free; credits are spent unlocking contact details and exporting records.
How much does a credit cost?
Your plan sets your rate: $0.30 per credit on Starter, $0.18 on Growth and $0.15 on Professional. All amounts are in Australian dollars and include GST, and top-ups always use your plan's rate.
How many credits do I get with each plan?
Free includes 20 credits to try things out. Paid plans include an allowance every billing cycle: 2,400 a year on Starter (200 a month), 7,200 on Growth (600 a month) and 24,000 on Professional (2,000 a month).
How do I buy more credits?
Use the Top up button in the sidebar or Billing to buy any amount from 1,000 credits up, charged instantly to your saved card at your plan's rate.
What is auto top up?
Auto top up buys credits for you automatically, so you never stall mid-workflow. Set the balance threshold that triggers it, the amount to buy each time (from 1,000 credits) and an optional monthly cap to bound spending. Manage it from Billing.
Plans and billing
Which plan should I choose?
Start Free to explore with 20 credits. Starter suits solo prospectors, Growth adds team-scale volume, and Professional is for high-volume teams. Enterprise gets custom rates and terms - talk to sales.
Do plan credits refresh?
Yes. Monthly plans refresh their allowance every billing cycle; yearly plans refresh every 12 months. Top-up credits never expire and stay on your balance.
Can I switch plans or cancel?
Yes - open Billing to switch between monthly and yearly, move between plans, or cancel. Changes take effect immediately.
Monthly or yearly - which should I pick?
Both cover the same features and the same credit rates. Yearly includes two months free; monthly is a flat $72 for Starter, $129 for Growth and $360 for Professional.
Where are my invoices and receipts?
Billing shows your subscription, saved payment method and full payment history.
How do I update my payment method?
Open Billing and use the card controls to add or replace your card. Top-ups and subscription charges always bill the saved default card.
Data and coverage
Where does the data come from?
KnowFirst builds profiles from public records and published sources. Official registers provide the backbone - ABN, ACN and GST status in Australia, NZBN in New Zealand - and what businesses publish themselves fills in the picture: websites, social media, job ads, news mentions, directories and public filings.
How fresh is the data?
KnowFirst continuously refreshes profiles from public records and published sources, and the business feed surfaces changes as they happen - so a profile always reflects the latest we know.
How do I filter by industry?
Every business carries an ANZSIC industry code, so you can filter by a broad industry division or a precise subdivision, and combine it with location, size and other filters.
How is the data categorised into ANZSIC?
ANZSIC is the Australian and New Zealand Standard Industrial Classification, the official industry standard maintained by the Australian Bureau of Statistics and Stats NZ. Every business in KnowFirst carries an ANZSIC code drawn from its registered business activity, so the industries you filter by line up with official statistics - broad divisions like Construction and Healthcare, with precise subdivisions beneath them for tighter targeting.
Can I see a business's key people?
Yes - every business profile lists its key people, and opening a person shows their role and contact details. Unlocking contact details spends credits.
Lists, searches and exports
What are lists?
Lists are your saved sets of businesses and people. Build them from search results, keep them current, and revisit or export them any time from Lists.
What are saved searches?
Save any Businesses search - every filter you set - and re-run the whole thing in one click from Searches. Results come back fresh each time, so a saved search is the fastest way to revisit a market segment. People searches are coming soon.
How do exports work?
Select rows from any search or open a list, choose Export, and pick the fields you need. The export prepares in the background and lands in Exports, where you download it as a CSV.
What do exports cost?
Exports with contact data spend credits based on the rows and fields you choose - the export dialog shows the exact cost before you confirm. You are charged once when the file is first downloaded; downloading it again is free.
Teams
How do I add a teammate?
Open Team and send an invite by email. They set a password and join straight away; you can remove members at any time.
What can team members do?
Members build their own searches, lists and exports on their own balance. Admins can also invite and manage the team, and the account owner has full control including billing.
Account and security
How do I change my name, company or email?
Open Profile to update your name and company instantly. Changing your sign-in email sends a code to the new address first, so it only takes effect once you have verified you control it.
How do I reset my password?
Choose Forgot password on the sign-in page and we will email you a reset link. If you are signed in, Profile has a change-password option that only asks for your current password.
API
Is there an API?
Yes - everything the dashboard does is available over the KnowFirst API. Open API Docs for endpoints, parameters, live Try-It samples and your API key.
How do API keys work?
Your account has one API key, managed in API Keys: reveal it to copy it, generate one if you have none, and regenerate it any time - the old key stops working immediately. Requests carrying it can spend credits from your balance exactly like the dashboard, so keep it as safe as a password.
How is API usage billed?
Data requests like searches, profile views and exports spend credits from your balance, exactly like the dashboard. Managing your lists and saved searches is free. The Usage view breaks down where your credits go.
Support and feedback
Where can I get help?
Use Support in the profile menu (bottom-left of the sidebar) to email our team directly - we reply to your address, usually within one business day. The same menu has Book a demo to walk through the product with us.
Can I request a feature?
Yes - choose Suggest a feature in the profile menu. Tell us what KnowFirst should do that it doesn't do today; every request lands directly with the product team.
Start free. Upgrade when it pays for itself.
Create an account and get 20 credits to try unlocks and exports - no card needed.